tesna.net

I got major outage, for almost three months my site went offline. I lost all data, I only had database backup from one year ago.  Since I moved from old provider I forgot to add a script to backup the databases and files automatically. I moved from very reliable provider (had no problems whatsoever) to cheaper provider. The cheaper provider provides good service, until one day my server just went offline. The support has trouble restoring my system, they said they lost all data. I’ve requested to do fresh reinstall of my VPS so I can restore my site they can’t do it properly either I already paid the subscription for one whole year!

Then after my tickets went unanswered for few days, weeks, I don’t really care about my server and almost forgot about it I until I got the news that the provider has been bought by new owner. Thankfully the new owner has better support than previous one, my tickets answered quickly and my server is back online!

I guess price does not lie, and I need to be more careful next time I choose a provider.